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Tag Archives: customer
Complaints rolling in about Google Nexus One
Google’s Nexus One phone may have been one of the most anticipated devices of the last few weeks. But since the smartphone’s launch last Tuesday, it has left a string of unhappy customers in its wake. Nexus One has been … Continue reading
Flip Your Complaints to Get Them Heard
Author and entrepreneur Seth Godin has a handy suggestion for making complaints—to customer support, bosses, or anyone, really—that will actually get heard and acted upon. The secret? Reverse your starting preface, and leave out the word “but.” It’s easy to … Continue reading
Posted in Services
Tagged Author, complaint, customer, high blood pressure, niggling, positive thinking, service, Seth, Seth Godin, snow shoveling, word
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State to Investigate Smart Meter Customer Complaints
Smart Meters or Money–Hungry Meters? The switch from regular to digital meters is igniting public anger that Pacific Gas and Electric’s new Smart Meters are anything but. “I’m afraid to turn-on my PG&E,” Customer April Ashford said. Her utility bill … Continue reading
Posted in Services
Tagged Ashford, customer, Fresno, independent evaluator, Meters, pg e, public anger, Senator Dean Florez, Smart, smart meter, Smith
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VONAGE Agreement Settles Marketing, Service Complaints
The Internet-based phone company has agreed to pay $3 million to 32 states to settle complaints about marketing practices and poor customer service. Maine is one of 32 states that have entered into a $3 million settlement agreement with VONAGE, … Continue reading
Customer complaints seen as underutilized resource
Customer complaints are the most underutilized resource in the hospitality industry today, said Andrew Schmidt in the white paper “How To Use Customer Complaints to Your Advantage.” Restaurant operators need to train their staff to see such complaints as opportunities … Continue reading
Posted in Services
Tagged Andrew Schmidt, approach, Art, customer, dinner rush, hospitality industry today, Jay Goltz, problem, restaurant operators, S.A.V.E, something, staff
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Shoppers Drug Mart Complaints – Rude, racist, poor service
I am a brown skin woman and I was there on a weekday in the afternoon for the first time at that store to purchase some flyer items. A white cashier named Linda, looked at me disgustingly and said arrogantly … Continue reading
Posted in Discrimination
Tagged black skin, Boss, brown skin woman, cashier, customer, Linda, owner, skin, time, weekday, woman
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Costco pulls dolls after customer complaints about racist connotations
Costco Wholesale Corp. has pulled from store shelves around the country African-American dolls, packaged with stuffed monkeys and wearing hats that said “Lil’ Monkey,” after a customer complained about the toys’ racist connotations. Costco pulled the dolls from its shelves … Continue reading
Posted in Discrimination
Tagged african american dolls, Art Jackson, Corp, Costco, costco wholesale, costco wholesale corp, country, customer, Jackson, store, store shelves, washington
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LG Electronics (Spain España) DVD Player Flaw & Customer Service Disaster
I am an American living in Spain who was looking for a DVD player with a hard drive to record programs while I am at work. Besides a programmed record mode (necessary to record when I am not at home), … Continue reading
Posted in Services
Tagged customer, customer service number, customer service telephone, English, Europe, H DVD, lg dvd player, living in spain, Madrid, player, polling, record, record mode, recording, Spain, USA
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4 Better Ways to Handle Complaints
If you WOW a customer at the Moment of Truth , the average customer will walk away and tell 5 people about the experience. If you fail to meet the customer’s expectations at the Moment of Truth , customers are … Continue reading