Archive for Company
letter complaining about a coworker
Posted by: | Commentsaddress
phone
dated
manager name
company name
Dear XXXXX:
This letter has two purposes: to formally submit a complaint, and to put the facts of the situation on record. The subject of my complaint is the treatment I received [put the date here] by my co-worker [name].
Please note that I have been an employee at [your company] since [date]. I have every reason to believe that I am a dedicated and outstanding employee. I am confident that I exhibit the highest work ethics and treat my supervisors and co-workers with respect.
My complaint, in brief, is that [name] has [summarize here]been harassing me on several occasions. The latest event has been extremely shocking. As a result, I have made the decision, despite great difficulty, to make a formal complaint.
The events were these: [now give a chronological detail]
On the 9th of February of last year (2001)….
Again, in June of last year…
I spoke to my supervisor, who spoke to my [co-worker]…
However, again on…
I am sure that company policy must prohibit or discourage this kind of behavior. In fairness, I should point out that [co-worker] might not have intended his/her first occasion of this behavior toward me. However, despite my clearly negative reaction, and the reprimand from my supervisor, he/she continues to harass me.
I want to reiterate that I am a loyal employee, and work hard to get the job done in a professional manner. I do not need the added pressure of discourteous treatment. I trust you will agree, and I look forward to your assurance that it will not occur again. I would also appreciate an apology or other recognition of the error, directly from [co-worker's name]. I feel this is an entirely fair request.
Missing Lesson From the Mine Tragedy
Posted by: | CommentsIn the wake of last week’s disaster at Massey Energy Company’s Upper Big Branch Mine in West Virginia, it’s become increasingly clear that CEO Don Blankenship has gamed the loophole-laden mine safety enforcement system. Despite a supposedly tougher federal law that passed in 2006 after the Sago, West Virginia, mine explosion killed a dozen miners, Massey and other companies have been able to use the law as a shield to avoid tougher enforcement measures by appealing safety citations – and overwhelming the weak Mine Safety and Health Administration (MSHA) with a backlog of appeals.
Even though Massey has faced proposed fines nearing $2 million since 2005 and been cited over 1,300 times, it’s paid only a fraction – one-sixth – of the proposed fines. All told, according to the United Mine Workers of America, nearly 50 people have been killed at Massey mines in the last ten years. In March alone, it was cited over 50 times for violations, many directly related to ventilation violations that allowed the build-up of explosive methane gas that played a major role in the killing of the 29 miners. As The Washington Post observed in an editorial,
“‘It’s a profession that’s not without risks and danger, and the workers and their families know that,’ Mr. Obama said of the coal industry Friday. ‘But their government and their employers know that they owe it to these families to do everything possible to ensure their safety when they go to work each day.’ A good place to start would be to ensure that the regulations on the books are vigorously enforced.”
And, in a perverse way, political leaders and media outlets that morbidly romanticize the courage of rural mine workers for working in an industry known for its risks are also in some ways promoting the view that mine disasters are as unavoidable as natural disasters. As USA Today proclaimed in a recent headline: “In mine country, risks a ‘way of life.’” The feature article concluded by quoting former miner Randy Cox, who had observed that deep in a coalmine, “bad things can happen fast, without warning.” The article noted, “that it will take a long time for this area to mourn and heal, Cox said. “‘It’s all in God’s hands now.’”
In contrast, “what unions, particularly in dangerous profession like mining, mean is that they give workers protection and the leverage of a working group with management to vocalize and bring forward concerns about safety without fear of retribution,” said Kimberly Freeman Brown, executive director of American Rights at Work, a champion of the now-stalled Employee Free Choice Act. She added, “In the absence of a union, in hard economic times, workers feel more vulnerable about losing their jobs and less confident about expressing their concerns about safety.”
This is what the Employee Free Choice Act is all about. Where there’s not going to be intimidation, where there’s not going to be retribution against employees who just think about organizing in the workplace because they’d like to go down into a workplace where they’re not going to lose their lives. Where it will just increase the safety in their area. Is that asking too much? Is it all for the dollar bill in America? This is morally wrong. There is absolutely no difference between what these guys did in the front office at this Massey Energy Company than what these guys did down the street on Wall Street to folks who were ripped off. This is a matter of life and death. That’s what this is.
Toyota chief was unaware of complaint
Posted by: | CommentsAkio Toyoda, the president of Toyota, did not know of the problems of sudden acceleration in his company’s cars that have been linked to more than 30 deaths in the US until the end of 2009, even though thousands of complaints had been pouring into the company and regulators for years.
Giving evidence to the Congressional Oversight and Government Reform Committee, Mr Toyoda issued a profound apology to the American people for Toyota’s safety failings and admitted that they had occurred because the company had expanded too quickly.
New quality control standards would be put in place, as well as mechanisms to enable the company to pay closer attention to customer feedback, he said.
Reading from a prepared statement, which had been issued to the media the day before, Mr Toyoda said: “My name is on every car. You have my personal commitment that Toyota will work vigorously and unceasingly to restore the trust of our customers.”
Mr Toyoda said: “I am deeply sorry for any accident Toyota drivers have experienced.”
Texas AG Takes Legal Action Against Blue Hippo Over Consumer Fraud Complaints
Posted by: | CommentsTexas Attorney General Greg Abbott today charged a finance company with violating the Texas Deceptive Practices Act by failing to deliver computers and related equipment to purchasers.
The customers, who were primarily people with poor credit ratings, had agreed to purchase computers through “Blue Hippo,” a company that advertises heavily on television, offering computers on payment terms.
According to the legal action taken by the state, Blue Hippo Funding, LLC and its sole shareholder Joseph K. Rensin of Maryland never registered to conduct business in Texas. Despite that, the company’s advertising, targeted Texans with poor credit who wanted computers, but whose limited financial resources led them to use the defendants’ “law-away plan.”
“According to customer complaints received by the Office of the Attorney General, the company failed to ship computers as they were contractually obligated to do, even though customers made the required number of consecutive layaway payments,” the AG’s Office said in announcing the legal action. “Complaints also indicate the defendants failed to ship, as promised, certain ‘free’ products, such as printers, software and televisions.”
Some customers repeatedly contacted the defendants by phone about Blue Hippo’s failure to deliver the partially purchased products. As a result, customers became frustrated, canceled their orders and requested that the defendants fully refund them. Instead of refunding customers’ installment payments, however, Blue Hippo referred customers to a clause in the layaway plan stating that cancellations would merely receive a “store credit.”
“After tiring of the defendants’ duplicity, customers grew so frustrated that they notified their banks to stop Blue Hippo’s automatic debit withdrawals from their checking accounts. However, Blue Hippo claimed that customers who stopped automatic withdrawals were subject to ‘default’ provisions in the ‘retail installment contract,’ which the defendants claimed allowed Blue Hippo to increase interest rates to 24 percent, or the highest interest rate allowable by law,” the AG’s Office noted. “Worse, the company maintained that the contract permitted it to continue withdrawing payments from customers’ accounts. As a result, the defendants essentially used the customers’ stop payment instructions as an excuse to increase interest rates and therefore simply ignored customers’ clear instructions to the contrary.”
The attorney general is seeking penalties against Blue Hippo of up to $20,000 per violation of the Texas Deceptive Trade Practices Act, as well as restitution to customers were financially harmed.
Northern Leasing Systems Do not do business with this company
Posted by: | CommentsIn 2001 I leased a credit card terminal from Northern Leasing Systems. They never sent anyone out to program it even after I contacted them. Frustrated with waiting, I just gave up and told them I wanted to cancel the contract and give back the equipment. I was told I couldn’t – I was obligated to a four-year contract. They continued billing me every month (even though I was not using their services). After they threatened to sue me, I ended up paying a total of $1,200 for a credit card terminal that never got taken out of the box.! To add insult to injury, I recently discovered they put a blemish on my credit report claiming I still owe them over $200.
I recently started another business and decided to use my terminal (with another credit card processing company) and was told by this other company that I couldn’t use the terminal because it was still under lease with Northern Leasing Systems.
It’s been almost SEVEN years since I signed that contract and this company still continues to give me grief. They are even holding my terminal hostage so I can’t use it anywhere else. I don’t understand why they are still in business? They should be shut down and prosecuted for fraud. I am urging other consumers – DON’T DO BUSINESS WITH THIS COMPANY!!!
Google phone brings in more complaints than sales
Posted by: | CommentsThe gadget that was hailed before it debuted as Google’s long-awaited answer to Apple’s uber-popular iPhone has seen disappointing sales. Google sold just 20,000 Nexus Ones worldwide in the first week after it launched.
In addition, the new smart phone is drawing numerous complaints from users _ and so is Google, for not doing a better job of providing them with customer support.
Google’s not commenting on initial sales of the Nexus One, which costs $179 if you sign up for a two-year contract with T-Mobile or $529 without a contract. But company officials, including Andy Rubin, who heads up Google’s smart phone efforts as its vice president of engineering, have acknowledged that the company needs to improve its customer service.
“We want people to have a positive experience,” said Carolyn Penner, a company spokeswoman. “We will continue to address any of the issues as quickly as possible.” The biggest complaint among users is access to the 3G high-speed data network offered by T-Mobile, Google’s only domestic carrier partner so far for the Nexus One. Customers started posting complaints about spotty 3G coverage on Google’s support forum Jan. 6, the day after the Nexus One went on sale. Several said they were unable to get 3G service in areas where either T-Mobile’s maps indicated they should or where they could get such service with previous phones.
“I’m at the point where I’m about to send this thing back,” read one post on the forum. “It ruins the whole experience if I can’t ever stay on 3G for more than a few seconds.” Penner said the 3G connection problem was affecting a “small” number of Nexus One users, but she declined to say how many or what proportion of them. Google doesn’t have a solution for the problem yet, she said.
But other complaints focused on the lack of service Google was providing for it. Google is attempting to pioneer a new way of selling smart phones; unlike the iPhone or other devices, which can be purchased in stores and directly from wireless service providers, the Nexus One is only available through Google’s Web site.
Action Line: How the Better Business Bureau complaint process works
Posted by: | CommentsI recently filed my first complaint with the Better Business Bureau regarding a problem with dry cleaning. I carefully submitted every detail of the problem and sent copies of all my receipts and pictures of the ruined items with the complaint. I did receive a less-than-satisfactory response from the company and responded back to them, but never heard anything else.
When I followed up today, I found the company had been given an “F” rating for ‘failure to respond to complaints,’ but they wouldn’t tell me who had made the complaints so I don’t know if mine was included. Why wasn’t this company forced to replace my comforter and pillow shams? What good does it do to file a complaint if the company doesn’t have to fix the problem?
The Better Business Bureau complaint process is based on fairness, to both the consumer and the business. We accept comments, both complaints and compliments, about any business regardless of size or industry. We appreciate consumers like you who supply us with comprehensive information in your complaint, including pictures of the damaged items in question. At the same time, we also want to give the company an opportunity to respond to your complaint thereby starting a dialogue that will, hopefully, result in resolution of the problem. In your particular case, the company chose to end the dialogue after receiving your follow-up response and to ignore further efforts at communication. When that happens, the complaint is closed as unresolved and most likely will result in a negative impact on the company’s grade. The complaint will remain on the business’ Reliability Report for 36 months, our standard reporting period.
If the company had belonged to the BBB as an accredited business, their membership would have been terminated. BBB accredited businesses are held to a higher standard and sign a contract committing to excellent customer service and resolution of consumer complaints at the time they join the BBB.
The BBB is not a government agency and cannot compel a business to either respond to a consumer complaint or to provide adequate customer service to resolve the issue at hand. What we do is offer a free process that provides consumers and other businesses with the opportunity to talk with each other and share their views and concerns. The results are recorded in the company’s Reliability Report and provide neutral information for future inquiring consumers or businesses. While your complaint did not result in a satisfactory ending for you, that company’s report now reflects that they have failed to resolve a customer service issue. That information is shared with people calling or going online to check on that company before making a decision to do business with them. (Your name, contact information and complaint specifics are not shared with anyone for privacy reasons.)
I wish I had a solution to change the results of your complaint process. However, as a result of your actions, you have helped protect future consumers who might face the same problems with that company.
Complaints against DirecTV soar after A.G. charges “deceptive” practices
Posted by: | CommentsThe state attorney general’s office received more than 50 overnight complaints against DirectTV after Rob McKenna filed a lawsuit against the company for “deceptive and unfair practices.”
That follows hundreds of complaints filed against the satellite television business, which McKenna said Tuesday was a huge number for a company operating in the state.
“These guys are off the charts,” McKenna said in a meeting with reporters. “We’ve had more complaints about them than any other (company) in America this year. So they really do stand out.”
The California-based company is accused of attracting customers with ads for low prices that hide fees and rate changes. The attorney general’s office filed a lawsuit Monday in King County Superior Court alleging that DirecTV had repeatedly violated the state’s Consumer Protection Act.
California-based DirecTV is accused of wooing new viewers with ads for low prices while hiding a multitude of fees, planned rate changes and terms that call for automatic renewals. Following a year-long investigation by its Consumer Protection Division, the Attorney General’s Office filed documents today in King County Superior Court that allege the company has repeatedly violated the state’s Consumer Protection Act. McKenna wants the company to put its terms in writing.
The state attorney general’s office received more than 50 overnight complaints against DirectTV after Rob McKenna filed a lawsuit against the company for “deceptive and unfair practices.”
That follows hundreds of complaints filed against the satellite television business, which McKenna said Tuesday was a huge number for a company operating in the state.
“These guys are off the charts,” McKenna said in a meeting with reporters. “We’ve had more complaints about them than any other (company) in America this year. So they really do stand out.”
The California-based company is accused of attracting customers with ads for low prices that hide fees and rate changes. The attorney general’s office filed a lawsuit Monday in King County Superior Court alleging that DirecTV had repeatedly violated the state’s Consumer Protection Act.
California-based DirecTV is accused of wooing new viewers with ads for low prices while hiding a multitude of fees, planned rate changes and terms that call for automatic renewals. Following a year-long investigation by its Consumer Protection Division, the Attorney General’s Office filed documents today in King County Superior Court that allege the company has repeatedly violated the state’s Consumer Protection Act. McKenna wants the company to put its terms in writing.
“They’re telling people they can sign up for a low introductory rate of $29.99 a month for 12 months, but literally in the fine print at the bottom of the ad there’s this rebate process you have to go through in order to obtain the introductory offer,” McKenna said. “Here’s the trick. Once they install they equipment you’re on the hook for the minimum period of the contract of two years. If you decide it’s not satisfactory…(there’s) up to $480 cancellation fee…We’ve been telling DirectTV they need to clean up their act for a long time and they’ve refused to make the changes that we require.”
DirecTV, in a statement, refutes those charges.
“We always strive to provide 100 percent customer satisfaction,” the statement said. The company also said that the number of complaints in Washington state represent less than 1 percent of their customers here.
Former workers file complaint against clam plant
Posted by: | Comments A group of workers at a Millville clam-processing facility has filed an unfair-labor complaint against the company, alleging that 32 people were improperly fired.
In the complaint, the group, which calls itself the Workers’ Committee of LaMonica Foods, reported that 14 female employees held a work stoppage at 9 a.m. Nov. 12 to request raises. The complaint alleges that all 14 women were fired within the hour, as were 18 male employees who also stopped work in solidarity.
The complaint states that most of the women “were earning less than the legal minimum wage on a piece rate basis.”
At a press conference Wednesday at the Bridgeton office of the Farmworkers Support Committee, or CATA, workers said female employees were paid $2.20 for each bucket of shucked clams they produced and that they averaged three buckets per hour. That adds up to $6.60 per hour. The federal minimum wage is $7.25 per hour.
The employees filed the complaint with the assistance of the Farmworkers Support Committee. Jessica Culley, an organizer for that organization, said the company has since asked some of the fired workers to return, and a few accepted the offer because they needed the money.
Daniel Haledy, regional attorney for the National Labor Relations Board, said the agency will investigate the complaint and “if we decide the case has merit, we’re going to seek to settle it.”
If a settlement can’t be reached, the complaint would go before an Administrative Law judge, who would make a determination. Either side could appeal the judge’s decision.
Dummy perched on billboard draws complaints
Posted by: | CommentsThe tight rope act is over for a mannequin balancing on an Interstate 93 billboard after 9-1-1 operators started fielding calls from people who thought they were looking at a suicidal jumper.
The MBTA yesterday asked Clear Channel to remove the mannequin from a billboard located on the Somerville-Boston line for heating oil company Clickfil, said T spokesman Joe Pesaturo. Clear Channel manages the T’s billboard program.
“We received complaints about it, and we agreed it should be removed to avoid unnecessary confusion,” Pesaturo said. The billboard is located on T property.
At least three calls were placed to fire departments in Boston and Somerville about the mannequin yesterday.
Clickfil is a part of the Fort Reliance Company, which is the parent company to Irving Oil, according to its Web site. A message left for a company spokesperson was not immediately returned