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Category Archives: Services
Toyota Canada facing harsh questions in Ottawa
Toyota Canada Inc. officials were under attack on Tuesday from federal MPs for their failure to notify regulators about safety issues regarding its accelerator pedal when the car maker first became aware of the flaw. The company received its first … Continue reading
Posted in Cars All models Brands, Services
Tagged acceleration, accelerator, accelerator pedal, California, Canada, canadian cars, car, federal mps, Maker, Mr Toyoda, Mr. Beatty, Mr. Watson, Toyota, toyota canada, U.S., United States
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ATandT Offers $18 Million to Settle Early Termination Fee Complaints
AT&T has filed a class action settlement in a New Jersey U.S. District Court regarding customer complaints about the company’s flat-rate early termination fees (ETFs). Although the document is dated Sept. 15. 2009, those involved in the lawsuit were notified … Continue reading
Posted in Services
Tagged Amy Klobuchar, class, document, ETF, ETFs, fairness act, Minnesota, multiyear contracts, New Jersey, senator amy klobuchar, settlement, settlement document, U.S., U.S. District
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Google phone brings in more complaints than sales
The gadget that was hailed before it debuted as Google’s long-awaited answer to Apple’s uber-popular iPhone has seen disappointing sales. Google sold just 20,000 Nexus Ones worldwide in the first week after it launched. In addition, the new smart phone … Continue reading
Posted in Services
Tagged Andy Rubin, Carolyn Penner, Company, company spokeswoman, domestic carrier, Google, high speed data, initial sales, iphone, Nexus, service, T-Mobile
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Flip Your Complaints to Get Them Heard
Author and entrepreneur Seth Godin has a handy suggestion for making complaints—to customer support, bosses, or anyone, really—that will actually get heard and acted upon. The secret? Reverse your starting preface, and leave out the word “but.” It’s easy to … Continue reading
Posted in Services
Tagged Author, complaint, customer, high blood pressure, niggling, positive thinking, service, Seth, Seth Godin, snow shoveling, word
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Business Bureaus top 10 Complaints 2009
The Better Business Bureau has released a list of the top ten scams to be aware of. This year, the list focuses in on dubious practices of online commerce, such as asking consumers to read the fine print before you … Continue reading
Consumer complaints ring loudly in 2009
From passengers protesting maltreatment by foreign airlines to telephone users who criticise excessive call charges, consumers’ complaints rose by over 90% between 2008 and 2009, the Consumer Protection Council has said. As of mid December 2009, the Council said it … Continue reading
Posted in Services
Tagged call, consumer, Council, different sectors, Director General, foreign airlines, maltreatment, Ms. Umenyi, Oshogbo, Port Harcourt, vanity number, year
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Complaints against DirecTV soar after A.G. charges “deceptive” practices
The state attorney general’s office received more than 50 overnight complaints against DirectTV after Rob McKenna filed a lawsuit against the company for “deceptive and unfair practices.” That follows hundreds of complaints filed against the satellite television business, which McKenna … Continue reading
Study: Toyota receives most complaints about sudden acceleration, followed by Ford
Toyota was the target of 41% of all consumer complaints about the problem in 2008 cars, according to a Consumer Reports analysis. Ford received 28% of complaints. Toyota registered far more complaints about sudden acceleration in its 2008 model-year vehicles … Continue reading
Posted in Services
Tagged acceleration, automaker, California, california highway patrolman, Canada, consumer, Ford, lexus models, lexus vehicles, San Diego, sudden acceleration, Toyota, toyota vehicles, U.S.
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Complaints to ombudsman increase
Complaints about banks, insurance companies and other financial institutions have reached record levels, with a one-third increase in complaints to the Financial Services Ombudsman. Some 7,150 complaints were made to the ombudsman, Joe Meade, in the year to November, compared … Continue reading
Posted in Services
Tagged Bank, case, cavalier manner, farmer, financial services ombudsman, home and contents, Joe Meade, Mr Meade, ombudsman, written apology, year
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