Category Archives: Services

Toyota Canada facing harsh questions in Ottawa

Toyota Canada Inc. officials were under attack on Tuesday from federal MPs for their failure to notify regulators about safety issues regarding its accelerator pedal when the car maker first became aware of the flaw. The company received its first … Continue reading

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ATandT Offers $18 Million to Settle Early Termination Fee Complaints

AT&T has filed a class action settlement in a New Jersey U.S. District Court regarding customer complaints about the company’s flat-rate early termination fees (ETFs). Although the document is dated Sept. 15. 2009, those involved in the lawsuit were notified … Continue reading

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Google phone brings in more complaints than sales

The gadget that was hailed before it debuted as Google’s long-awaited answer to Apple’s uber-popular iPhone has seen disappointing sales. Google sold just 20,000 Nexus Ones worldwide in the first week after it launched. In addition, the new smart phone … Continue reading

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Legal marketing firm beats complaints over online referrals

Total Attorneys Inc., a Chicago legal marketing firm that was accused of being little more than an unauthorized for-profit referral service, scored a major court victory last Friday that could set the stage for relief across the country. But the … Continue reading

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Flip Your Complaints to Get Them Heard

Author and entrepreneur Seth Godin has a handy suggestion for making complaints—to customer support, bosses, or anyone, really—that will actually get heard and acted upon. The secret? Reverse your starting preface, and leave out the word “but.” It’s easy to … Continue reading

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Business Bureaus top 10 Complaints 2009

The Better Business Bureau has released a list of the top ten scams to be aware of. This year, the list focuses in on dubious practices of online commerce, such as asking consumers to read the fine print before you … Continue reading

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Consumer complaints ring loudly in 2009

From passengers protesting maltreatment by foreign airlines to telephone users who criticise excessive call charges, consumers’ complaints rose by over 90% between 2008 and 2009, the Consumer Protection Council has said. As of mid December 2009, the Council said it … Continue reading

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Complaints against DirecTV soar after A.G. charges “deceptive” practices

The state attorney general’s office received more than 50 overnight complaints against DirectTV after Rob McKenna filed a lawsuit against the company for “deceptive and unfair practices.” That follows hundreds of complaints filed against the satellite television business, which McKenna … Continue reading

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Study: Toyota receives most complaints about sudden acceleration, followed by Ford

Toyota was the target of 41% of all consumer complaints about the problem in 2008 cars, according to a Consumer Reports analysis. Ford received 28% of complaints. Toyota registered far more complaints about sudden acceleration in its 2008 model-year vehicles … Continue reading

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Complaints to ombudsman increase

Complaints about banks, insurance companies and other financial institutions have reached record levels, with a one-third increase in complaints to the Financial Services Ombudsman. Some 7,150 complaints were made to the ombudsman, Joe Meade, in the year to November, compared … Continue reading

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